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bart123
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HP ENVY 13-ba1000 - new keyboard

HP Recommended
Envy 13-ba1000
Microsoft Windows 10 (64-bit)

Hey everyone,

Two or three weeks ago I bought a brand new HP ENVY 13-ba1000 - I was enjoying it for about two weeks and I spilled soda on my keyboard.

 

Fortunately, everything works, and nothing inside the computer has been destroyed - the IT service guys have checked in and confirmed. 

 

The keyboard works as well - but the keys do not work so smooth and typing is really difficult. Cleaning it hasn't given any good results and I was recommended just to change the keyboard for a new one. But - in my country (Poland) a new keyboard is not available. Using the computer with the sticky keyboard doesn't make any sense as I use it every day for my work. The customer service in Poland doesn't work great as well as it's really tough to contact them. 

 

Is it possible to buy a new keyboard somewhere or HP can sell me a new one? I can pay for this - I don't care. I don't want to throw away a new computer as I saving for it for a while and it's not good for the environment. 

 

The keyboard is really important for my work as I'm a copywriter. 

Do you guys have any idea what can I do? I can even try to contact UK customer service as I'm really often in London too. 

Please help me somehow because I have a new computer and can't use it properly. 

 

Best wishes guys!
Bart

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