10-17-2016 03:18 PM
10-17-2016 03:35 PM - edited 10-18-2016 08:51 AM
11-06-2016 04:28 AM
I have the same problem as described above. My envy is bought in May 2016. I have had it since June I think. Any chance somebody can contact me about this to try to fix the problem?
11-06-2016 07:40 AM - edited 11-06-2016 07:40 AM
Thank you for posting,
If you are troubled with the same issue as the above users are, I would request you to follow the chain of links provided so far to help solve this concern,
And keep me posted if you need any further assistance.
I am an HP Employee
12-19-2016 10:01 AM
Same for me, I love how thin and light the laptop is (had it 6 months) but it gets really hot in the gap under the screen between the keys and the fan is constantly running...Mac's and my work Dell laptop don't do this it's a real shame. I would not have bought it had I known the fan runs all the time and that it gets so hot.
12-26-2016 04:37 AM
The link that was shared by Riddle_Decipher on Oct 17th goes to a 'Phone Assist Worldwide' page and offers no help.
I supposed because I said I wouldn't have bought the product had I known about the fan and heat issue has excluded me from a reply with help, serves me right for sharing how I feel.
03-20-2017 01:26 PM
Welcome to the HP Forums!
I understand you are receiving a message "operating system was not found".
I'll be glad to help you out, however, for an accurate solution I will need more details:
What is the product number of your device? Use this link to find it: http://support.hp.com/rs-en/document/c03754824
(Do not share any personal information such as serial number, email ID, phone number or address on a public forum for your safety).
Have you attempted any steps on your own before posting on the HP Forums?
When was the last time it worked without these issues? Have you attempted a system restore?
Which operating system are you using?
Please reply with the details for further assistance.
Meanwhile, if you haven't done all the steps as suggested previously to other users, try the below steps:
Symptoms of heat issues and causes of excessive heat
Step 1: Removing dust and lint by cleaning vents (skip to 2)
Step 2: Ensuring proper space for ventilation
Step 3: Updating the BIOS
Step 4: Using HP CoolSense technology
Step 5: Placing the notebook in a cooler room
Step 6: Testing for hardware failure
If the hardware has failed, either replace the bad component or contact HP for further assistance
Eager to help!
Feel free to post your query for any other assistance as well,
It's been a pleasure interacting with you and I hope you have a good day ahead.
If you wish to show appreciation for my efforts, mark my post as Accepted Solution.
And click on the Purple Thumbs up icon at the bottom of my comment.
I am an HP Employee
03-20-2017 02:32 PM
I haven't attempted any other solutions on my own before contacting HP. For as long as I have had the laptop it has been really hot after about 10 min of starting it up. I haven't attempted a system restore. The operating system is Microsoft Windows 10 Home.
03-20-2017 03:14 PM
Thank you for the update,
I appreciate your time and efforts,
If it's always been hot since it was purchased, you must check the temperature of your laptop as a certain amount of heat is normal,
I suggest you get yourself a cooling pad and use that instead,
Generally, when temperatures inside the case rise above 35 degrees Celsius (95 degrees Fahrenheit), the risk of damaging important internal components increases greatly. The most common cause of overheating is the accumulation of dust inside the computer.
If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below,
Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner,
Thank you for posting in the HP Support Forum. Have a great day!
I am an HP Employee
- HP Notebook PCs - Reducing Heat Inside the PC to Prevent Overheating
- HP Notebook PCs - Computer Does Not Start and Emits an LED or Beep Code
- HP Notebook PCs - How to Power Reset your Laptop
- HP PCs - Computer Is Slow (Windows 10)
- HP Notebook PCs - Troubleshooting No LED Lights Glow During Startup or Boot