09-11-2019 09:45 PM
I have had this HP ENVY 15 laptop for a while and have not used it due to the screws on the bottom cover being lost a while back, and also the battery just no longer holds charge for the computer. HP doesn't carry genuine replacement parts for this computer anymore and I would appreciate if anyone can help me finding any genuine parts to fix it!
09-14-2019 06:46 PM
Thank you for posting on the HP Support Community.
I would request you to reach out to our Support and our Support Engineers should be able to check the available service options in order to diagnose the computer physically. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/
Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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