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milvusmilvus Student
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HP ENVY - 15-as105na Battery Very Swollen

HP ENVY - 15-as105na
Microsoft Windows 10 (64-bit)

My touchpad doesnt work well on right click so i opened the case to check things.

I found the battery very swollen and bulging which means it is pushing up on the touchpad so as to make it difficult to operate.

I checked and found a Battery recall but mine is not covered !  6FRJH31CF41MDB

Should it be covered and should i get a new battery from HP. Is it safe to use ?

 

Thanks..

 

IMG_4317.jpgHP ENVY - 15-as105naIMG_4316.jpgHP ENVY - 15-as105na

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Retired rick-s
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HP ENVY - 15-as105na Battery Very Swollen

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information such as serial numbers and case details.

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Community.

I work on behalf of HP.
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