02-07-2017 06:41 PM
I have a HP Envy 17.3 Model: 17-j013cl . Left hinge broke. Did some research and it seems alot of HP costumer arehaving this isue.
02-07-2017 07:07 PM
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.