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Message 1 of 2
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HP ENVY 17 NOTEBOOK PC

HP Recommended
HP ENVY 17 NOTEBOOK PC
Microsoft Windows 10 (64-bit)

My HP ENVY 17 NOTEBOOK PC is not turning on even if I charge it or even if I remove the battery. 

I have tried:
1. Remove the battery
2. Hold power button for 15 seconds
3. Plug-in power without battery

4. Input battery and then add a charge
None of these things work and I hope I can get a reply sometime soon without any of these things as solutions.

1 REPLY 1
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HP Support Agent
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Message 2 of 2
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Hi @Cougar023

 

Welcome to the HP Support Community. 

 

Appreciate you trying the steps. This looks like a hardware issue, I'd suggest you Contact HP in your region regarding the service options for your computer.

 

Have a great day! 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Asmita
I am an HP Employee

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