Showing results for 
Search instead for 
Did you mean: 
New member
1 0 0 0
Message 1 of 1
Flag Post

HP ENVY 360 is not working but shows light when plugged in

HP Recommended
HP ENVY x360
Microsoft Windows 10 (64-bit)

The charger for my envy360 wasn't working and I bought new one from internet.
While I was waiting I tried to charge envy360 with Type-C from other side.
And it worked.
I used mobile charger which allowed me to charge it to 100% while it was shunted down.
But while working mobile charger wasn't too strong enough to keep charging it.
That's why I used Mac adapter Type-C to charge HP envy x360.
And yeah after that screen turned black. And there was not good smell going from HP envy x360.

So I have a question. Is this end?
Power light still working as white but only when charging.
I tried to keep power button for 30 seconds (light turns off and after I release button turns on but that's all)
Then I tried to attach monitor. Nothing there.
Then I tried to turn it on with windows + B (When Im doing it sometimes power light turns red for a moment, but that's all).

What else I can do? Or that's allow. Computer is broken?

Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation