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RSalaski Student
Student
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Message 1 of 2
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HP ENVY HINGE SEPARATING

HP ENVY
Microsoft Windows 8.1 (64-bit)

My sons HP laptop left hinge seems to be broken.  The back corner separates as the laptop is opened.  The laptop has not been dropped.  Has HP taken responsibility for this, with so many occurrences?  

 

If not, has anyone had it repaired and how much was it?

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Moderator
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Message 2 of 2
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HP Recommended

HP ENVY HINGE SEPARATING

@RSalaski

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Community.

 

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