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HP Recommended
HP ENVY Laptop 13-aq1015TU
Microsoft Windows 10 (64-bit)

I had actually brought the laptop on 1st of June 2020 and the rubber feet below has started to come off. And i have been experiencing this issue for the past one month and I did go to the HP store where I purchased it and they said it is not replaceable. 

I which you could help me through this and I did try to contact the HP service and I currently live in India 

1 REPLY 1
HP Recommended

@GowthamMN

 

I reviewed your post and I understand that the rubber feet are coming off from the bottom and you are looking for a replacement.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

You can purchase all the replacement parts available for your computer from the HP part surfer.

 

Follow the steps in the below article for detailed instructions.

 

https://support.hp.com/us-en/document/c00372736

 

Or else you can contact the support team and they will assist you in ordering the part.

 

Here is how you can get in touch with support.

 

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.