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Kumar1986
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HP ENVY Laptop 17-ae1xx : Laptop case separating at right hinge when opening

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HP ENVY Laptop 17-ae1xx
Microsoft Windows 10 (64-bit)

Dear HP community,

 

I have a problem with my laptop, the Laptop case separating at the right hinge when opening. The HP service engineer examined and told me that the laptop keyboard cover (Inner side) damaged. He said to me the complete keyboard needs to be replaced. I contacted HP, and struggling with them for 7 months, still did not get any resolution yet. Really, bad experience with hp. really they don't care about our problem.  I never recommend anyone to purchase hp laptops. That's the long story, now my question is how to get a solution for my problem. I have purchased this laptop in the UK and currently, I am in Finland. How to find spare parts for my laptop model. The laptop is currently under hp care (they don't care in real) warranty.

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