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crystaldonohue Student
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HP ENVY M6 broken bottom case

HP ENVY M6
Microsoft Windows 8 (64-bit)

My HP ENVY M6 i7 while being nearly two years old is in good condition no scatches and has never been dropped, but the bottom case where the left hand hinge joins the bottom case , the bottom case has broken and is bulging where the hinge joins ,I can see this is a problem that has been reported also by other hp customers. I also have a hp printer officejet pro currently and have had hp products in the past . As this is not an unknown design problem , I am hoping my confidence in the hp product range can be restored with an HP representives help

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Retired Omar-E
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HP ENVY M6 broken bottom case

@crystaldonohue

  I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

I Work for HP
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PRR77 Honor Student
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HP ENVY M6 broken bottom case

Hi

 

I have a similar problem with my HP Envy M6 with the left hinge.  It was purchased 3 years ago and developed a similar problem with hinge/screen after just several months and was repaired under warranty by John Lewis.  It now has a similar problem but is out of warranty with JL but I see I'm not the only one who has this issue so hoping this can now be resolved by HP.  Can you advise please.

 

Paul

 

 

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