07-17-2016 03:34 AM
My HP ENVY M6 i7 while being nearly two years old is in good condition no scatches and has never been dropped, but the bottom case where the left hand hinge joins the bottom case , the bottom case has broken and is bulging where the hinge joins ,I can see this is a problem that has been reported also by other hp customers. I also have a hp printer officejet pro currently and have had hp products in the past . As this is not an unknown design problem , I am hoping my confidence in the hp product range can be restored with an HP representives help
07-17-2016 10:52 AM
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07-21-2016 07:14 AM
I have a similar problem with my HP Envy M6 with the left hinge. It was purchased 3 years ago and developed a similar problem with hinge/screen after just several months and was repaired under warranty by John Lewis. It now has a similar problem but is out of warranty with JL but I see I'm not the only one who has this issue so hoping this can now be resolved by HP. Can you advise please.