12-15-2018 11:51 AM
Good evening, I have the HP ENVY M7 N109DX and I would like to update it because I find it slow with the SSD M2 SATA III. I refer to your manual, but looking in the forums I saw that full user of this model says that the M2 slot is not activated by HP therefore their SSD did not work. Yesterday I saw in your forum a user having the same problem and you redirected it to the manual yet despite the manual full of people say that the slot does not work.help me please I am lost. does the slot really work? if users were able to mount a SSD on this model please please help me.Please :Pleurs:
12-16-2018 01:38 PM
Thank you for posting on HP Forums,
Echo_Lake is at your service.
I understand you are in need of support,
And to help you out, I'm sending out a Private message to assist you with the next course of action.
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I am an HP Employee
01-14-2020 11:23 AM
Thank you for posting on HP Support Community.
Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:
- What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824 (Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...).
- What is the exact issue with the computer?
- Are you experiencing an issue with SSD?
Keep me posted for further assistance.
I am an HP Employee
01-14-2020 11:46 AM
Thank you for the reply. My product number is M1W11UA, Envy M7 n109dx.
The only issue I have with the computer are that the computer doesn't recognize the M.2 slot, even in Bios, diskpart, or disk management.
The SSD is brand new and 256gb