12-15-2018 11:51 AM
Good evening, I have the HP ENVY M7 N109DX and I would like to update it because I find it slow with the SSD M2 SATA III. I refer to your manual, but looking in the forums I saw that full user of this model says that the M2 slot is not activated by HP therefore their SSD did not work. Yesterday I saw in your forum a user having the same problem and you redirected it to the manual yet despite the manual full of people say that the slot does not work.help me please I am lost. does the slot really work? if users were able to mount a SSD on this model please please help me.Please :Pleurs::Crying:
12-16-2018 01:38 PM
Thank you for posting on HP Forums,
Echo_Lake is at your service.
I understand you are in need of support,
And to help you out, I'm sending out a Private message to assist you with the next course of action.
Please check your Private message icon on the upper right corner of your HP Forums profile
Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage
I am an HP Employee
01-14-2020 11:23 AM
Thank you for posting on HP Support Community.
Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:
- What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824 (Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...).
- What is the exact issue with the computer?
- Are you experiencing an issue with SSD?
Keep me posted for further assistance.
I am an HP Employee
01-14-2020 11:46 AM
Thank you for the reply. My product number is M1W11UA, Envy M7 n109dx.
The only issue I have with the computer are that the computer doesn't recognize the M.2 slot, even in Bios, diskpart, or disk management.
The SSD is brand new and 256gb