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‎03-21-2025 03:07 AM

HP Recommended
Product: HP ENVY x360 15.6 inch 2-in-1 Laptop PC 15-ey0000 (54J83AV)
Operating System: Microsoft Windows 11

The tip has broken off of my pen, leaving a piece of metal inside that cannot be removed. Is this covered by warranty? 

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1 REPLY 1

‎03-27-2025 04:21 AM

HP Recommended

Hi @JH_56,

Welcome to the HP support community.
 

I understand you have trouble with the Tip of the Pen that is broken and stuck and not able to be removed. Sorry to hear about the issue. to help you better, do share the requested details.

Please help us with your HP unit serial number or the product number in a private message for further assistance.
 

Here is the link to find the product Serial number: - Click here

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile and send a private message to me with the serial number because we value your privacy.

VikramTheGreat

HP Support

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