11-29-2016 02:07 PM
The hinge on my HP ENVY TouchSmart 15 has been loose (or broken?) for quite some time. It caused the bottom of my laptop to split open on the side which has the power button (left side).
The laptop was not dropped or damaged in other ways, before I knew it I noticed the issue. First I noticed the screen feeling loose, but only recently I paid closer attention and saw the hinge was loose.
Other than the hinge issue, the computer is in good condition and works great. I would hate to lose it because of the hinge.
From reading the forum, it seems to be a very common issue with this particular type of laptop. Therefore I am wondering if anything has or can be done to help us who have encountered this issue.
11-29-2016 02:10 PM
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
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