09-14-2016 08:26 PM
I have had my laptop for over 2 years now. I have really been taking a great care of it and I have been more than satisfied with it until this week. One of the hinges suddenly cracked open. I did not drop it nor did I cause the damage. It really worries me that the hinge practically broke by itself and it seems as it is a common problem. I cannot close my laptop and I am afraid that my screen will get damaged if I don't get it fixed asap. And I really need my laptop for college and for work. I would love to hear from HP team on how to solve this problem quickly. So far I have always recommended HP to my friends and I hope I will not have to change my opinion about it.
Thank you for your consideration,
09-14-2016 08:40 PM
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