04-18-2016 07:04 AM
This morning, I picked up my laptop to get started with my work day, and was greeted with what sounded like a bit of plastic bouncing around inside my fan (quite disconcerting). When I took a closer look, it seemed that the casing around the left hinge of the screen had started to break apart and separate, which is where I imagine that piece of plastic in the fan originated. I can squeeze the casing back together, but it only lasts for a couple minutes before reseparating.
Unfortunately, my laptop is outside the warranty provided, but I did see numerous similar complaints in this and other forums, so I was wondering a) why this known hinge issue wasn't a part of any recall, and b) what I can do to get it resolved? Being outside the warranty is obviously a bit disappointing, but is there perhaps a kit I can purchase to repair the issue myself before it gets worse, or am I out of luck, essentially?
I'll attach a couple images in a moment to illustrate the issue.
04-18-2016 08:18 AM
I work on behalf of HP
03-22-2017 02:53 PM
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I am not an HP Employee