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IAmSeth Honor Student
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HP ENVY TouchSmart m7-j010dx Notebook PC Left Hinge breaking/separating

HP ENVY TouchSmart m7-j010dx
Microsoft Windows 10 (64-bit)

This morning, I picked up my laptop to get started with my work day, and was greeted with what sounded like a bit of plastic bouncing around inside my fan (quite disconcerting).  When I took a closer look, it seemed that the casing around the left hinge of the screen had started to break apart and separate, which is where I imagine that piece of plastic in the fan originated. I can squeeze the casing back together, but it only lasts for a couple minutes before reseparating.

Unfortunately, my laptop is outside the warranty provided, but I did see numerous similar complaints in this and other forums, so I was wondering a) why this known hinge issue wasn't a part of any recall, and b) what I can do to get it resolved? Being outside the warranty is obviously a bit disappointing, but is there perhaps a kit I can purchase to repair the issue myself before it gets worse, or am I out of luck, essentially?

 

I'll attach a couple images in a moment to illustrate the issue.

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IAmSeth Honor Student
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HP ENVY TouchSmart m7-j010dx Notebook PC Left Hinge breaking/separating

Here are those images I promised:

20160418_090012.jpg20160418_085920.jpg

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HP ENVY TouchSmart m7-j010dx Notebook PC Left Hinge breaking/separating

@IAmSeth

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
 
Thank you for visiting the HP Support Forum.
 
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Cameron161 Student
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HP ENVY TouchSmart m7-j010dx Notebook PC Left Hinge breaking/separating

I too am having this same issue.  I have had my laptop for 3 years and have treated it well.  One day when I went to open my laptop I heard a cracking sound and the case split apart in the corner.  

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HP ENVY TouchSmart m7-j010dx Notebook PC Left Hinge breaking/separating

Hello, @Cameron161

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post serial numbers and case details.


If you are unfamiliar with how the Forum's private message capability works, this post has instructions.

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

DVortex
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