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Bella50
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Message 1 of 2
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Flag Post

HP ENVY X360 Broken Hinge

HP Recommended
HP ENVY x360
Microsoft Windows 10 (64-bit)

I have had my HP ENVY X360 for about 4 months (bought new). Yesterday when I went to close the screen I heard a cracking popping noise. I opened the laptop back up to find the left hinge broken and a crack in the screen from the hinge attachment area. 
I contacted support today (10/21/2021) and they told me that if it was just the hinge it would be covered under warranty, but because the screen cracked, it is not. The screen cracked because of the broken hinge. The only way to prevent this issue would have been if I had known the hinge was faulty and never have opened or closed my laptop. This is unreasonable.

1 REPLY 1
Echo_Lake
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@Bella50

Welcome to the HP Support Community!

 

I want to thank you for taking the time to speak to us today. Your business means a lot to us.

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that 
here.

Thank you for visiting the HP Support Community.

ECHO_LAKE
I am an HP Employee

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