06-27-2016 04:14 PM - edited 06-27-2016 04:22 PM
Very frustrated with this...I opened the laptop gently as I would always do and the hinge on the left side of the laptop just snapped and popped out of the plastic monitor frame. The design of the hinges are just terrible and i can now see how they work because the case has been damaged just from opening and closing the laptop. I can now see inside the whole left side of the case. To top it off I have already invested considerable time into upgrading the OS to Windows 10 and customizing and installing software on this laptop. I cannot close my laptop entirely since the screen closes on an incorrect angle. Since I am out of warranty, is there any way to fix this problem? After reading several posts, it seems to be a common problem with the envy models.
06-27-2016 04:16 PM
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.
06-27-2016 04:59 PM
I had a similar issue with my 7233nr, except it was the right hinge. When that happened, I had to open the case and hot-glue the support back in half, as it had completely split. I agree, the hinges are very poorly designed, and can't actually handle the stress of both the weight of the screen and the resistance to opening.
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