HP ENVY laptops has hinges issues ... worst laptop .. no service from HP India

[YashwantDekate]

Hi friends ... i just want all you to aware about HP ENVY laptops... i buy two laptops of HP Envy 13 I5 and I7. In less than six months we started getting problem with hinges. this is not the case with me, but 6 laptops of same model we purchased for office use and those all have got the same problem - hinges issue ... its seems its a manufacturing defect. we reported the issue with HP ... no use HP service in India could not resolve it yet ... al the complaints are pending unattended since more than two months ... please tell me how to believe HP .... its pathetic.... 

[praveenbv]

H@YashwantDekate,

Thank you for posting on the HP Support Community.

Don't worry as I'll be glad to help, 

I appreciate your efforts to try and resolve the issue. This sounds like hardware related issue with the hinge assembly and in order to fix this issue,  your computer needs to be serviced.  As we have limited support boundaries in the support community as of now. 

I would request you to reach out to our Support and our Support Engineers should be able to check the available service options in order to diagnose the computer physically.  HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution

[BlueJayDeeDee]

I'm having a similar problem...I can't even get an answer on if I need to may a payment in order to ask how to get service. 

https://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/HP-Envy-x360-Hinge-Broken/td-p...

[praveenbv]

Hi@BlueJayDeeDee,

Apologies for all the inconvenience

Don't worry as I'll be glad to help, 

I appreciate your efforts to try and resolve the issue, and in order to fix this issue,  your computer needs to be serviced.  As we have limited support boundaries in the support community as of now,

As this is a hardware issue, I'd suggest youContact HPin your region regarding the service options for your computer. 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.   

Have a great day!  

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping! 

[BlueJayDeeDee]

Hi,

Here's what that area next to my username looks like: 

I don't see a little blue envelope. Is there something I should click instead to contact you? 

Thanks,

Colleen

[BlueJayDeeDee]

Here's a better example of how I do not see a blue envelop option:

[praveenbv]

Thank you for waiting! I understand your concern and to help you out, I have escalated your concern to HP's Support Team in your region to have it reviewed for available options (if any). 

You should be contacted within 4 business days (Excluding Holidays & Weekends). 

Response times may vary by region. 

Please send us a Private Message, if you aren't contacted within 4-5 business days.  

Additionally, keep in mind not to publicly post personal information (such as serial numbers and case details).

And Feel free to post your query for any other assistance as well.

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" on my public post, that'll help us and others see that we've got the answers!

It's been a pleasure interacting with you and I hope you have a good day ahead.

[BlueJayDeeDee]

It has been a number of weeks and I have not received any contact from HP. I do not have the option to send a direct message. 

What should I do? 

[praveenbv]

Hi@BlueJayDeeDee,

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

Please provide the below details -

First Name:

Last name:

Country:

Case Number:

Email address:

Telephone Number:

HP Model number:

HP Product Number:

Product Serial Number:

Description of the issue:

Let me know.