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‎02-25-2021 06:12 PM

HP Recommended
Product: HP ENVY x360-15-bp101na
Operating System: Microsoft Windows 10 (64-bit)

HP ENVY x360-15-bp101na was purchased little under a year ago; so still under warranty. Recently both the hinges seized up and the screen pulled apart by simply opening the device. I've managed to push screen back in to position however after a few occasion the bits started falling out 😳.  How do i proceed with getting this repaired under warranty?

 

Thanks. 

 

Bernice

2 people had the same question
1 REPLY 1

‎02-26-2021 06:55 AM

HP Recommended

@Bernice3, Welcome to HP Support Community!

 

We shall escalate this issue to the concerned team.

 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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