Solved: HP ENVY x360 - 15-cn0001la (2020) - HP Support Community

JohnB007 · ‎10-24-2020

This is a hard question to ask because I made a stupid mistake, I was installing an SSD in my notebook and, recommended, once I had the back off, I removed the battery before proceeding. I installed the SSD without any problem and, when I went to reinstall the battery, I installed it upside down and fried a circuit on the motherboard.

So my question is... is it even worth asking HP for a quote to fix it or will it be too expensive (because they will have to replace the motherboard)? I took a photo of the blackened circuit and attached it below.

Sign me feeling like an idiot.

John

erico · ‎10-24-2020

Unfortunately, it isn't worth asking HP for a Quote to fix it.

HP would replace the system board and that would be too expensive

I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If you want to say thanks, click on the Yes button next to the "was this reply helpful?"

View solution in original post

erico · ‎10-24-2020

Unfortunately, it isn't worth asking HP for a Quote to fix it.

HP would replace the system board and that would be too expensive

I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If you want to say thanks, click on the Yes button next to the "was this reply helpful?"

JohnB007 · ‎10-24-2020

Thank you Erico... I guess I knew that already but I was hopeful.

HP ENVY x360 - 15-cn0001la (2020)

Create an account on the HP Community to personalize your profile and ask a question