HP ENVY x360 Broken Hinge

[Keithx360]

The hinge is broken on my HP ENVYx360 laptop computer.  Very lightly used and never dropped.  It just came apart on its own.  I see that is a design flaw and do not want to pay $300 out of my pocket to have it fixed.  Plus guarantee me the new hinge is better!  Thank you.

[Nal_NR]

Hi @Keithx360 ,

Welcome to the HP Support Community.

I'd like to help!

I understand that this is Hardware issue. But the support here is limited to software troubleshooting. However, since the unit might need repair, I would request you to contact HP Phone support who would have an option to schedule a repair as per the warranty and the issue can be fixed.

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

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