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‎11-01-2024 01:17 PM

HP Recommended
Product: HP ENVY x360 Convertible Laptop PC 15-ed1000 (169X0AV)
Operating System: Microsoft Windows 11

Under normal use, the left hinge on my HP ENVY X360 blew apart internally somehow, and caused the screen to shatter in the lower left corner.  The hinge is now locked up so that the laptop can no longer be opened or closed - it is just stuck in the open position.  What is the course of action to get this repaired, possibly even covered by the manufacturer, as this appears to be a known issue?

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1 REPLY 1

‎11-02-2024 06:43 AM

HP Recommended

Hi @rarbb,

 

Welcome to the HP Support Community

 

I'm sending a private message to assist you with the next action.

 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

 

I hope this helps! Keep me posted.

 

Alden4

HP Support 

I am an HP Employee.
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