HP ENVY x360 hinge

[DCM14]

Good morning,
I would like to discuss my options in regards to the right hinge of my HP ENVY x360.
Last week, while closing the laptop the screen popped loose down in the right corner and two screws fell out together with some small, plastic pieces.
I'm very surprised as I barely used the laptop since bought it around 4 years ago, and based on the tons of complaints around this same problem on the HP forum, I suspect my hinge just stayed in place for not being used.
I'm very disappointed in finding out that the material used to anchor the hinge is plastic, and nothing has been done to fix this chronic problem that has been known by HP for a long time, even before I bought my laptop.

[Echo_Lake]

@DCM14

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help,
I understand your HP notebook hinge is separating from the unit, to fix this issue your computer needs to be repaired.

I'm sending out a private message to assist you with the next course of action. Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage
 

Hope this helps! Keep me posted for further assistance.
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