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‎12-11-2018 12:55 PM

HP Recommended
Product: HP ENVY x360 15 i5 12GB 256GB SSD + 1TB HDD
Operating System: Microsoft Windows 10 (64-bit)

I got a HP ENVY x360 15 i5 12GB 256GB SSD + 1TB HDD a little less than a year ago and since the beginning its been overheating whenever I play games and sometimes when I watch videos or other stuff. It's gotten so bad that the spacing strips underneath has melted off.

1 REPLY 1

‎12-12-2018 03:56 PM

HP Recommended

@azkabaluplup
Thank you for posting on HP Forums,

Echo_Lake is at your service.

I understand you are in need of support,

And to help you out, I'm sending out a Private message to assist you with the next course of action.

Please check your Private message icon on the upper right corner of your HP Forums profile

Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

ECHO_LAKE
I am an HP Employee

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