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HP Recommended

No USB in any section.

 

schmalgausen_0-1665227232708.png

 

 

schmalgausen_1-1665227246581.png

 

HP Recommended

Hello @schmalgausen 

 

Well, we have to switch to the HP Diagnostics UEFI variant, which is independent of the Windows operating system:

 

(1) Download and install

HP PC Hardware Diagnostics UEFI

8.7.2.0 Rev.A62.4 MBAug 21, 2022Download

 

(2) Run HP PC Hardware Diagnostics UEFI

https://support.hp.com/us-en/document/ish_2854458-2733239-16

See section <Running HP PC Hardware Diagnostics UEFI tests when Windows doesn't start>

 

See how it works:

https://www.youtube.com/watch?v=14GKIpGPNRM

 

(3) Please report your results ( error messages, take pictures )

( if serial number, device id, UUID, System Board CT Number is displayed, please blur )

HP Recommended

IMG_20221020_142145.jpg

IMG_20221020_142025.jpg

HP Recommended

Hello @schmalgausen 

 

HP Diagnostic report analysis

This is very bad news

 

Failure ID

Tag

Test Date

Failure Code

Device

Includes

Error Message

0K039F-B5SB95-MFGH4J-8D6X03

10/20/22

434

Communications

GPS, HUB, Modem, Network Card, Network Drive, PCI Card, PCMCIA, Switch, USB

USB Failure (unspecified)

 

Kind regards

HP Recommended

And this USB device works fine in other PCs.

HP Recommended

Hello @schmalgausen 

Please test all USB ports and tell me the results.

HP Recommended

The same result on the second USB. There are only 2 Type A ports and I checked both.

 

IMG_20221021_091535.jpg

IMG_20221021_091524.jpg

HP Recommended

Hello @schmalgausen 

Do you have valid HP warranty ?

HP Recommended

It is a corporate laptop. I can check the issue on the others G8 in IT department.  

HP Recommended

@schmalgausen Keep me updated

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