06-20-2019 09:09 AM
The hardware/operating system must be too "new" for that to have worked I guess. I am not able to find much on the the hardware ID you provided. Would you mind posting the remainder of the IDs that showed up for you? I'll see what I can find. In the meantime let's try a few other application installs that have known to fix odd issues like this for me in the past. Go to the same support page:
Expand the Software Solutions section, and try installing the HP Hotkey Support application. If that doesn't work, then try the HP collaboration keyboard software. If you aren't prompted to reboot when installing either of these, I would suggest doing it once anyway before testing.
I'll also see what I can find based on your Hardware IDs when you get a chance to post them.
06-20-2019 09:31 AM
the other IDs are:
I see the current driver is 10.0.16299.15 dated 6-21-2006!!! Can't imagine why such an old driver is being used!
I've already updated the keyboard collaboration software. Will do the hotkey one now.
06-20-2019 03:33 PM - edited 06-20-2019 03:34 PM
I'm not able to find anything helpful using the other hardware IDs you provided. You've done everything I would have to try and troubleshoot the problem. The last thing I would suggest doing is resetting and/or reformatting the laptop with a fresh copy of Windows. It may be possible that your operating system is holding on to a corrupt driver for various reasons. Although, wiping it may not fix it if there happens to be a problem with the hardware.
I wish I had a better answers for you. If you decide to format the system and the problem shows back up I would see if it's still under Warranty and have HP fix it for you.
Good luck with everything.