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ArBee2
Level 1
7 6 0 0
Message 11 of 15
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HP EliteBook x360 1030 G2 - keyboard do not work

 downloaded this and ran it; it said "this software is not supported on this system" ??

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TJLP
Level 3
25 20 3 9
Message 12 of 15
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HP EliteBook x360 1030 G2 - keyboard do not work

The hardware/operating system must be too "new" for that to have worked I guess.  I am not able to find much on the the hardware ID you provided.  Would you mind posting the remainder of the IDs that showed up for you?  I'll see what I can find.  In the meantime let's try a few other application installs that have known to fix odd issues like this for me in the past.  Go to the same support page:

https://support.hp.com/us-en/drivers/selfservice/hp-elitebook-x360-1030-g3-notebook-pc/19753388

 

Expand the Software Solutions section, and try installing the HP Hotkey Support application.  If that doesn't work, then try the HP collaboration keyboard software.  If you aren't prompted to reboot when installing either of these, I would suggest doing it once anyway before testing.

 

I'll also see what I can find based on your Hardware IDs when you get a chance to post them.

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ArBee2
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Message 13 of 15
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HP EliteBook x360 1030 G2 - keyboard do not work

the other IDs are:

ACPI\HPQ8002

*HP8002

 

I see the current driver is 10.0.16299.15 dated 6-21-2006!!! Can't imagine why such an old driver is being used!

 

I've already updated the keyboard collaboration software. Will do the hotkey one now.

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ArBee2
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Message 14 of 15
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HP EliteBook x360 1030 G2 - keyboard do not work

Hotkey update done, didn't change anything

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TJLP
Level 3
25 20 3 9
Message 15 of 15
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HP EliteBook x360 1030 G2 - keyboard do not work

I'm not able to find anything helpful using the other hardware IDs you provided.  You've done everything I would have to try and troubleshoot the problem.  The last thing I would suggest doing is resetting and/or reformatting the laptop with a fresh copy of Windows.  It may be possible that your operating system is holding on to a corrupt driver for various reasons.  Although, wiping it may not fix it if there happens to be a problem with the hardware. 

 

I wish I had a better answers for you.  If you decide to format the system and the problem shows back up I would see if it's still under Warranty and have HP fix it for you.

 

Good luck with everything.

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