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HP Elitebook touchpad freezing

HP Recommended
HP Elitebook
Microsoft Windows 10 (64-bit)

I have read and tried all the tip for touchpad freezing, outside of completely wiping out my computer with a factory reset.  I have seen that  the touchpad is not working in the diagnostic screen is a hardware issue. 

 

I have seen that some have gotten some help through messaging for further steps, and I would appreciate instructions for further course of action!  

Thank you in advance!!!

 

 

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