HP Envy 13 2020 hinge problem

[KN09]

 

Hi there.

I have a Hp Envy 13-ba0xxx(the 2020 model) and tonight while a was closing it i heard a strange metallic noise. I took a look to the back of the notebook and i saw a problem at the hinge (see the photo). I tried to push the hinge to put it back in the original aspect, but every time i try to open/close the notebook it happen again. I have to open the open/close the laptop I have to physically hold the screen near the hinges for it to close without damaging my touchscreen. It’s slowly getting worse as you can see there’s a crack forming and touch doesn’t seem to be working properly either. 

What should I do? Thank you in advance

[Gaya1239]

Hi @KN09,

Welcome to the HP Support Community

I understand you are facing an issue with the hinges of your Hp Envy 13-ba0xxx . Not to worry I will help you to get a resolution to resolve the issue.

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Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted. 

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