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‎01-11-2021 12:12 PM - edited ‎01-11-2021 12:19 PM

HP Recommended
Product: HP Envy
Operating System: Microsoft Windows 10 (64-bit)

Hi All

I have purchased brand new HP Envy 13.3 Laptop for Currys 3 weeks ago. Yesterday I have noticed an issue with hinge on one side of the screen - here are some photos. It's clearly faulty construction. This happened after 3 weeks of normal using, it was never dropped or physically damaged etc 

 

What can I do with this now? Can I exchange this laptop for a new one? Does this happen on every laptop?

If I continue using this one and don't do anything it will only get worse. 

 

https://imgur.com/a/6lh3bjr

 

thumbnail_IMG_20210111_183722.jpg

1 REPLY 1

‎01-12-2021 06:24 AM

HP Recommended

@damianm17

 

Welcome to the HP Support Community. 

 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

 

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community.

The_Fossette
I am an HP Employee

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