HP Envy 13.3” hinge broken and plastic cracked

[hingebroken1]

I bought a HP envy in 2021, just over 2 years ago. Yesterday the left hinge has broken and caused a crack and bulge in the plastic on the bottom cover. The laptop is still working for now but is very damaged and I’m reluctant to fold it down again.

After just 2 years this is very dissapointing, and I can see that lots of other have had the same problem. How much is this likely to cost (UK) for getting this fixed? Is there any way that HP will fix it as it is not down to user error or a drop, but seemingly bad design?

thanks 

[sandytechy20]

@hingebroken1,

Welcome to the HP support community.

I understand that you are getting hinge issues with the notebook, I am glad to assist you.

This might require one on one interaction to fix the issue, I am sending you a private message with the steps to talk to HP support.

Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers