03-06-2016 07:43 AM
I am incredibly disappointed with HP; I purchased my computer just long enough for the warranty to expire before one of the hinges attching the screen to the keyboard snapped, something that has since made the computer difficult to close and, in general, to use. This is a problem that other users have had on other ENVY models, yet when I attempted to reach out to an HP representative via telephone, I was informed that I would be charged $229.99 for a repair. It is both disheartening and mind-boggling that a mechanical issue, very likely one that stems from me being sent a defective product since this was not the result of the computer ever being dropped, would cost me about 20% of the price of the computer to repair.
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03-07-2016 08:17 AM
I work on behalf of HP
06-30-2016 08:39 AM
I am facing the same issue with my HP 15 Notebook Laptop. The Right Hinge of it got suddenly damage when I just opened the Lid. I use it normally for day to day uses. I assure you that It was never dropped or have some physical damage.
Request you to provide some assitance in this.
I am living in Hyderabad,India.
06-30-2016 08:44 AM
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
Thank you for visiting the HP Support Forum.
10-12-2016 12:32 PM
Hi, I have the same issue. I have an HP Envy 15 that I purchased in 2014 and, after having numerous hard drive issues with it, now find that the hinge has broken as diagnosed by a local repair shop. This laptop has been treated very carefully and never dropped.
I purchased this directly from HP.com in 2014 and have been disappointed in my experience to-date and should not expect a broken hinge for a laptop costing nearly $800.
I would appreciate it if you could assist me with the hinge repair and advise what options are possible.