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HP Envy 15-ae000 Hinges

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HP Envy 15-ae000

The hinge pieces on my laptop have recently come apart on one side. It can be seen where the pieces have disconnected but the half on the hinge with the pegs does not seem to be able to turn. The angle of the screen can be adjusted so that both halves of the hinge line up as they should but the do not connect tightly and the piece that should rotate does not seem to. Has anyone had experience with this, or a similar problem? It seems like it would be simple to fix but it's frustrating as some components do not seem to rotate. 
http://imgur.com/a/XPG6j
These photos should help illistrate the issue. 

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@JamesBKavanagh

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.


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I'm having the exact same problem but with the hinge on the opposite side of the notebook.

I would appreciate any advice or instructions on how to fix it.

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@EnviousJohn

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.


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I bought my HP Envy in 2014 and have had the same issue now for about two years. It occured shortly after the warranty went out, perfect timing. Have been in school ever since I bought the laptop, was the reason for the purchase, and have had zero time or funds to resolve it. Now that I am finished with my degree I have time to breath and deal with this issue. Up until now I have had to use it as a desktop rather than its purpose, a laptop. 1/3 of my screen has gone black due to what I assume is damage to the video cable due to this hinge problem. I called HP today and tried to see if there is any kind of resolution that can be found for this issue since it is clearly not a consumer caused problem. After this occured the computer got docked, left open, and connected to an external monitor so I could have some way to complete assignments. During my call today it was expressed there was no resolution for the issue other than me forking our more money, after paying nearly $1,000 at the initial purchase. I brought up that there have been numerous reports of this occuring on the forums, so I don't understand why this hasn't been looked into before and the representative seemed to not even have knowledge of the forums existing. Its incredibly frustrating having this happen in the first place, then having to make it through nursing school with a dysfunctioning laptop, then contacting multiple representatives expressing my issue and being told there is nothing that can really be done other than me paying to fix it--even though its obviously a manufacturer/structural issue that should not have happened. I completely understand I am way out of warranty and do not expect a fix free of charge. I do, however, expect that HP be aware of this issue or there be a way for me to report it and that the representatives at least know of these forums.

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