Having trouble signing in? Try this!
Post new question
Question
Reply
 
Honor Student
Posts: 3
Member Since: ‎01-06-2017
Message 1 of 6 (428 Views)

HP Envy 15-as001nx Motherboard Issue

Product Name: Envy 15-as001nx
Operating System: Microsoft Windows 10 (64-bit)

Hello,

I bought my laptop from Saudi Arabia on October 2016 with global warranty. Recently I travelled to Zambia with my laptop for work. After using it for sometime it got crashed without any reason. It was neither booting up nor it was taking any power from the adaptor. It had a global warranty for it but I didn't found any warranty coverage here. Then I took it to a local sevice center; where they show me the motherboard is cooked. I need to replace the motherboard to bring it back online. Please suggest me where can I find motherboard for this model. The part number for this motherboard is 857242-001.

Reply
0 Kudos
Dean
Posts: 8,518
Member Since: ‎12-31-2008
Message 2 of 6 (419 Views)

Re: HP Envy 15-as001nx Motherboard Issue

If the unit is covered by warranty, then see if you can find a center near you

http://welcome.hp.com/country/w1/en/support.html

{---------- Please click the "Thumbs Up" to say thanks for helping.
Please click "Accept As Solution" if my help has solved your problem. ----------}

This is a user supported forum. I am a volunteer and I do not work for HP.
Honor Student
Posts: 3
Member Since: ‎01-06-2017
Message 3 of 6 (408 Views)

Re: HP Envy 15-as001nx Motherboard Issue

There are no authorized partner who cover global warranty; they only cover warranty for Africa. So I don't have any option other that buying a new motherboard and replace the existing one with my own money. Please suggest a way forward.

Dean
Posts: 8,518
Member Since: ‎12-31-2008
Message 4 of 6 (393 Views)

Re: HP Envy 15-as001nx Motherboard Issue

I noticed the part number posted is for a non-Windows machine, as seen in the MANUAL.  iI did not find anyone selling that.  A HP parts supplier might have the Windows version of the motherboard, 857242-601, I did find a supplier posting that.

{---------- Please click the "Thumbs Up" to say thanks for helping.
Please click "Accept As Solution" if my help has solved your problem. ----------}

This is a user supported forum. I am a volunteer and I do not work for HP.
Honor Student
Posts: 3
Member Since: ‎01-06-2017
Message 5 of 6 (379 Views)

Re: HP Envy 15-as001nx Motherboard Issue

[ Edited ]

Can you please help me with the link for 857242-601?

Dean
Posts: 8,518
Member Since: ‎12-31-2008
Message 6 of 6 (356 Views)

Re: HP Envy 15-as001nx Motherboard Issue

857242-601

http://store.emprgroup.co.nz/p-452426-857242-601.aspx

{---------- Please click the "Thumbs Up" to say thanks for helping.
Please click "Accept As Solution" if my help has solved your problem. ----------}

This is a user supported forum. I am a volunteer and I do not work for HP.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation