04-13-2017 03:33 PM
It seems that others have had this problem with a loose hinge too. My screen started fading to white (with faint vertical lines). At first I could jiggle the display and the display would correct but over time it's gotten worse. My computer runs fine otherwise, but I need to use an external monitor or I can't see anything.
I'm suspecting a loose connection but can't find a good video showing how to fix this. My computer is no longer under warranty. Any advice or help pls?
04-13-2017 03:38 PM
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04-13-2017 03:40 PM
Thanks Omar, I really appreciate it :)
I suspect that the loose left hinge is behind the problem, as I use the laptop as a desktop replacement. Strangely, I rarely open/close the lid of the laptop, let alone move it, so I'm not sure how or why the hinge became loose. I'm really hoping HP can help with this problem!