tschoeffler Student
Student
1 0 0
Message 1 of 1
133
Flag Post
HP Recommended

HP Envy 15t hinge/case cracked

HP Envy 15t
Microsoft Windows 10 (64-bit)

I purchased an HP Envy 15T in August, 2014.   After 20 months, the hinge/outer case has developed a serious stress crack.  There has been no trauma to the computer that would have caused this.

I am concerned that this seems to be a popular problem.  I realize I am out of warranty , but I hope HP will stand by its product and repair what look to me like a defect in the unit.  I am an employee and repeat customer of HP laptops (with great success and reliability).  I hope HP can resolve this for me.

 

ajlaptop.jpg

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation