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Student
Posts: 1
Member Since: ‎05-16-2016
Message 1 of 2 (110 Views)

HP Envy 17.5 Left Hinge Broken

[ Edited ]
Product Name: HP Envy 17.5 Touchsmart
Operating System: Microsoft Windows 10 (32-bit)

My left hinge has broken and is slowly pulling the computer apart everytime I open it.  Small peices of plastice are breaking off as a result.  This computer has been treated very well and has never been dropped.  I read that this is a common problem.  How do I go about getting it fixed?

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Retired
Posts: 4,641
Member Since: ‎07-08-2015
Message 2 of 2 (105 Views)

Re: HP Envy 17.5 Left Hinge Broken

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
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