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HP Envy 17 - J171sa left hinge broken

HP Envy 17 Touchsmart
Microsoft Windows 8.1 (64-bit)

I've got a HP Envy 17 J171sa touchsmart laptop.


It is just 2 months out of the the 2 year warranty and now the left hinge is making a cracking noise when opening and pushes the bottom of the casing open.


This laptop has already had to go back under warranty twice, once when it was 2 months old for a new motherboard and then 5 months ago a white spot appeared on the bottom left side of the screen and had to have a replacement screen, now this.


I expected better quality from HP especially when it was nearly £1,000 to purchase the laptop.


I've looked after this laptop and been very careful with it, only opened and closed once a day and would not expect this to happen.


Very disappointed.

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HP Envy 17 - J171sa left hinge broken



I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

Thank you for visiting the HP Support Forum.

I work on behalf of HP
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