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Honor Student
Posts: 1
Member Since: ‎10-15-2016
Message 1 of 2 (102 Views)

HP Envy 17 Left Hinge & Casing

Product Name: HP Envy 17
Operating System: Microsoft Windows 10 (64-bit)

The left hinge seems to be undone and when you open/close it seems to pry off the left corner of the plastic bottom of the casing. After the laptop is closed, i can push the parts back together, but upon opening it gets torn open again. What can I do, is there a replacment casing I can buy or something? Please let me know as soon as possible. 

Posts: 4,641
Member Since: ‎07-08-2015
Message 2 of 2 (80 Views)

Re: HP Envy 17 Left Hinge & Casing

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). 
Thank you for visiting the HP Support Forum.

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