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Student
Posts: 1
Member Since: ‎01-22-2017
Message 1 of 2 (107 Views)

HP Envy 17" Left Hinge and Casing Issues

Product Name: HP Envy 17" Touchsmart
Operating System: Microsoft Windows 8 (32-bit)

I have had my HP Envy for a few years now and have loved it. Just the other day, however, the plastic and metal portions of the casing have started to separate by the left hinge. I can almost press the case back into place, but the casing starts to separate and pop apart again every time I open or close the laptop--even when I open it very slowly and try to keep it in place.

 

Please advise on how to fix this issue! I don't want to damage it more..

 

 

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Retired
Posts: 10,015
Member Since: ‎09-30-2014
Message 2 of 2 (75 Views)

Re: HP Envy 17" Left Hinge and Casing Issues

@curiouslynifty

  I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
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