Litigator Top Student
Top Student
4 2 0 1
Message 1 of 4
275
Flag Post
HP Recommended

HP Envy 17" Left Hinge and Casing

HP Envy 17" Left Hinge and Casing has seperated. This seems to be a very systimatic problem.

3 REPLIES 3
Retired danny-r
Retired
8251 7100 141 469
Message 2 of 4
271
Flag Post
HP Recommended

HP Envy 17" Left Hinge and Casing

@Litigator

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Forum.

I work on behalf of HP
0 Kudos
Litigator Top Student
Top Student
4 2 0 1
Message 3 of 4
159
Flag Post
HP Recommended

HP Envy 17" Left Hinge and Casing

I have recieved no response from HP at all

0 Kudos
Retired
Retired
8121 8112 483 919
Message 4 of 4
117
Flag Post
HP Recommended

HP Envy 17" Left Hinge and Casing

Greetings @Litigator,

 

I have escalated your concern to HP’s Support Team in your region to have it reviewed for available options, if any. 

You should be contacted within 4 business days (Excluding holidays & Weekends). 

 

Response times may vary by region. 

Please send a Private Message, if you aren’t contacted within 4-5 business days.

Chimney_83
I am an HP Employee

0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation