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‎07-17-2024 12:17 AM - last edited on ‎07-17-2024 02:07 PM by Retired

HP Recommended
Product: HP ENVY x360 15.6 inch 2-in-1 Laptop PC 15-ew0000 (549V8AV)

when I open the laptop on Monday morning it's not easy to open and I noticed the hinge is broken 
then I researched about this issue on internet and it's common for many HP Envy 360 laptop

hope they will see this and fix the laptop ASAP as my work is paused because  of this issue

Category:
1 REPLY 1

‎07-17-2024 02:58 PM

HP Recommended

Hi @JAade-jag_ ,

 

We apologize for the inconvenience, but it seems that the issue needs a hardware repair.

Unfortunately, there are no further actions we can take through this channel. I recommend reaching out to our phone support for further assistance.

They can help you with the unit repair or part replacement.

 

I request you talk to HP Phone Support and they will help you to sort it out 

1. Click on this link -  https://support.hp.com/us-en

2. Select the country.

3. Enter the serial number of your device.

4. Select the country from the drop-down.

5. Click on "Show Options".

6. Fill out the web form. A case number and phone number will now populate for you.

 

Please feel free to contact us here anytime you need any further assistance.

 

Have a great day!

 

Rachel571 

HP Support

.
Sneha_01- HP support
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