HP Envy 360 Stylus Pen not charging

[StevePeak]

HP Envy 360 Stylus Pen not charging.  Plugged in to USB-c port but no light on and also left for 1 hour and nothing works

[asmita6658]

Hi @StevePeak

Welcome to the HP Support Community. 

To better assist you - 

1) May I have the exact model name of the computer? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

2) What's the name of the Stylus that you are using? 

3) Was it working before? 

If it is the first time that you are using this Stylus, I'd recommend checking the compatibility of the Stylus with your Notebook PC - HP PCs - Touchscreen Compatibility with Pen and Stylus 

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[StevePeak]

Asmita

The stylus was in the laptop box (all came together.

HP ENVY x360 13-ag0998na Convertible Laptop, AMD Ryzen 7, 8GB RAM, 512GB SSD, 13.3", Full HD Touchscreen, Dark Ash Silver, with HP Tilt Pen Stylus

It has never worked.

Steve

[asmita6658]

@StevePeak

Thanks for replying. 

This looks like a hardware issue. I'd suggest you Contact HP in your region regarding the replacement, they should be able to help.

Have a great day!