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Time-Hope
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HP Envy 360, motherboard, can replace with another one, and need bot reinstall the windows OS?

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m6-w102dx
Microsoft Windows 10 (64-bit)

I have several questions. Looking forward to the specialists' answers ASAP. Thank you in advance.

 

1. My laptop is m6-w102dx, the motherboard model no. 827523-601. Can I replace it with the motherboard of m6-w105dx (model no. 811098-601)?

 

2. Can I move the parts on the broken motherboard (827523-601), such as cooling tank, Wi-Fi card, Ram (they work well), to the replacing motherboard (811098-601)?

 

3. After replacing/upgrading the motherboard, can I get the Windows OS/installed applications exactly like them before the replacement?

Do I have to reinstall the windows OS (that means erase all the apps on my laptop)?

Or how can I get the system/installed apps work well like before without reinstallation?

 

Thanks again. 

 

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Echo_Lake
HP Support Agent
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@Time-Hope

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, As we have limited support boundaries in the support community as of now.

I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/


Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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Time-Hope
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ECHO_LAKE, 

Thank your message.

I clicked the "contact help" link, but I couldn't find how or where I can resolve the problems, and finally somehow returned back here.

Do you have the phone number of a real technician whom I can talk with?

Thanks,

Time

 

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Time-Hope
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I mean does HP have a public technical support phone number? Through it people can talk with a real technician. 

 

thanks,

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