susanne2021 Honor Student
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HP Envy 6-1010sa Left hinge broken and creating split screen corner

HP Envy 6-1010sa
Windows 7

Hi there,

 

I have been reading many posts on this forum, and apparently I am not the only one with this problem:

 

My HP Envy 6-1010sa left hinge has decided to go askew and it's making the left bottom edge of my screen to spit, as I open/close the screen.

 

I have not read about any solutionsfrom HP on my fellow-commentators, so I'm not sure what to do.

 

As everyone else, my warranty has just expired, the laptop is only approx. 1.5 years old.

 

The laptop works totally fine, and the screen is fine too and normally I am really happy with this laptop! But I am really worried now, I don't want the screen to get damaged even more!

 

Can anyone, from HP please, tell me how to fix this?

 

The hinge is not broken I think, it just seems out of position and I cant get it back in position and it's pulling the screen apart.

 

I'm based in Amsterdam, is there a HP repair department in Amsterdam where I can go to? It seems like such an easy thing to repair, I just want a professional to look at it and I can't afford a whole new screen/whole new laptop!

 

Many thanks for you help in advance! Here is an image that someone else posted, mine looks exactly the same! (how odd)

 

Thanks, Susanne

 

HP Envy 6-1010sa split screen edge and hinge.jpg

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Retired karol-b
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HP Envy 6-1010sa Left hinge broken and creating split screen corner

@susanne2021

 

 I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post ( serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

I worked for HP.
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susanne2021 Honor Student
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HP Envy 6-1010sa Left hinge broken and creating split screen corner

Okay, thank you for your quick response and I look forward to hearing from HP shortly with an (affordable and time-saving) solution ;-)

 

Best,

Susanne

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holdout1 Student
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HP Envy 6-1010sa Left hinge broken and creating split screen corner

Good morning,

 

I have the same problem,  with the hinge on the right hand side.

HP Envy 6 - 1102ed

 

Could you please have the HP support team contact me as well? I am also based in The Netherlands.

 

Thank you very much in advance,

 

Yvette

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Retired george-p
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HP Envy 6-1010sa Left hinge broken and creating split screen corner

Hi @holdout1 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publically post ( serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.


Regards,
George

I work for HP
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BMMOEBIRD Student
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HP Envy 6-1010sa Left hinge broken and creating split screen corner

I have the same problem starting with the left hinge.  My laptop is the HP ENVY dv7-7212nr Notebook PC.  Unfortunately, it is out of waranty.  An help you can provide will be greatly appreciated.  Thank you, B Fuss 

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Matthewredman98 Student
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HP Envy 6-1010sa Left hinge broken and creating split screen corner

Hi all. I have the same issues the left hand hinge has come away from the screen and will not reattach. It is causing the screen cover to be pulled off from the screen and nearly crack. If someone could please get back to me with a solution that would be great.

Regards

Matthew
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Retired Duane_D
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HP Envy 6-1010sa Left hinge broken and creating split screen corner

Hello Thank you for posting your concerns on the HP Support Forums. I have brought your matters to the attention of an appropriate team within HP. They may request for some additional information from you in order to look up your case or product serial number. Please look for a private message from an identified HP contact. Please keep in mind not to post any personal information publicly (serial numbers, phone numbers, and etc.). If you have any additional questions please send me a private message. Thank you for visiting the HP Support Forum.

I work on behalf of HP. I am a Moderator on the HP Support Forums.
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