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Honor Student
Posts: 2
Member Since: ‎10-22-2016
Message 1 of 4 (198 Views)

HP Envy 6-1019NR Left Hinge Snapped, Broken

Product Name: HP Envy 6-1019NR
Operating System: Microsoft Windows 7 (64-bit)

The left hinge on my My Envy 6-1019NR sleekbook snapped and is now broken. The hinge is now sticking outside of the bezel. All I did was just open my laptop like I normally do and the hinge snapped. I didn't drop it. This is very frustrating because I've had this laptop for 3-4 years and I've been opening it up as normal. What's also frustrating is reading from previous forum posts (http://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Frustrated-with-HP-Envy-6-1001T...), this was a bad design issue that has affected many other customers. What can I do to get this fixed? I don't think I should pay $60 to fix a design flaw issue to 'cut corners,' and my warranty expired.

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Moderator
Posts: 7,683
Member Since: ‎07-16-2015
Message 2 of 4 (181 Views)

Re: HP Envy 6-1019NR Left Hinge Snapped, Broken

@mlbussey2k17

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Forum.

I work on behalf of HP
Student
Posts: 1
Member Since: ‎10-23-2016
Message 3 of 4 (160 Views)

Re: HP Envy 6-1019NR Left Hinge Snapped, Broken

I have the same issue with BOTH hinges and short of drilling holes in an otherwise flawless laptop I do not know what to do.  Please help me.

Honor Student
Posts: 2
Member Since: ‎10-22-2016
Message 4 of 4 (146 Views)

Re: HP Envy 6-1019NR Left Hinge Snapped, Broken

I have not yet received a private message regarding this issue.

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