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KevinB_89
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HP Envy 7265ngw thermal shutdown loop

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Envy 7265ngw

About 2 years ago HP Envy overheated and shutdown whilst playing a game and ever since has shut itself down every time I try and boot it. It does something different every time you try and boot it. It always has the screen that says it did a thermal shutdown but after that sometimes it starts an auto repair and shuts itself down and other times it gets to the blue error screen and then starts an auto repair and shuts itself down. I can't even reach the start up menu or BIOS menu because it shuts itself down as soon as they pop up. I've taken the back off and as far as i can see there is no dust or anything obvious (this problem started happening only a few months after I got it).  It's been sat in a drawer until now and I thought maybe someone would have some idea what the issue could be or how to solve this without having to send it off for repair. I'm not an expert at this so I hope all that made sense.

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praveenbv
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Hi@KevinB_89,

 

Welcome to the HP Support Community!

 

Apologies for all the inconvenience

 

Don't worry as I'll be glad to help, 

 

I appreciate your efforts to try and resolve the issue, and in order to fix this issue,  your computer needs to be serviced.  As we have limited support boundaries in the support community as of now,

 

As this is a hardware issue, I'd suggest youContact HPin your region regarding the service options for your computer. 

 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.   

 

Have a great day!  

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping! 

 

 

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