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‎01-22-2020 11:06 AM

HP Recommended
Product: HP Envy Notebook 13t-d000 CTO
Operating System: Microsoft Windows 10 (64-bit)

Trying to get a replacement battery for the unit.  Unit was purchased late 2015.  Went to Geek squad and they say they cannot get a battery from their supplier .  I believe the battery number is 816238-850 but would like to verify.  Is it true that HP does not source this battery any longer?  If not, any suggestions a company that may supply one?

1 REPLY 1

‎01-24-2020 02:04 PM

HP Recommended

@Pinewild8 Welcome to HP Community!

 

I understand that you are looking for a replacement battery.

 

Do not worry. I will try to help you in this matter.

 

3-cell, 45-Wh, 3.83-Ah, Li-ion battery  Part number: 816238-850

 

You could purchase the part from HP, use the HP Parts surfer to identify the part: http://partsurfer.hp.com/search.aspx 

 

And order it via the HP Parts store: https://parts.hp.com/hpparts/CountryChoice.aspx?mscssid=&ccode=ZZ&lcode=ZZ 

 

Or alternatively, Contact HP for setting up an order/service via phone support   

 

If you are unable to find the part, you can try with a third party shopping website.

 

https://www.laptopbatteryexpress.com/HP-816238-850-Battery-p/hp-vr03xl-816238.htm?gclid=EAIaIQobChMI...

 

The above link is 3rd party and is not owned by HP, I've posted this only so that I may help you resolve this issue by going beyond my support boundaries, please ignore the ads and take only the free suggestions

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!
 

 

 

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