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Student
Posts: 1
Member Since: ‎06-28-2016
Message 1 of 2 (78 Views)

HP Envy Broken (Left) Hinge

Product Name: HP Envy
Operating System: Microsoft Windows 10 (64-bit)

The left Hinge on my HP Envy has become loose; this poses a problem when opening/closing the lid as it grinds against the casing. 

 

I've had a lot of difficulty navigating HP's Customer support website. 

 

I travel a lot with this laptop and despite treating it with great care the hinge has come loose/broken (from what I understand has become a common problem). 

 

I am out of the warranty and was wondering if anyone could point me in the direction of a few repair options. 

 

I like HP, I find this whole issue disheartening. 

 

 

Thank you for any help you can give.

 

 

 

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Retired
Posts: 4,641
Member Since: ‎07-08-2015
Message 2 of 2 (75 Views)

Re: HP Envy Broken (Left) Hinge

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). 
Thank you for visiting the HP Support Forum.

I work on behalf of HP. I am a Moderator on the HP Support Forums.
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